SHIPPING POLICY

Last updated 17/06/2023

SHIPPING INFORMATION

Battys’s Boutique ships worldwide from Brisbane, Queensland, Australia.

We endeavour to process all orders as promptly as possible.

If you require a change or cancellation on your order, please contact us within five hours and we will be happy to make the changes.

ORDERS WITHIN AUSTRALIA

Standard shipping - (two - seven business days*) - Complimentary

Express shipping - (one - three business days*) - $5.00 AUD

*During busy periods, delivery times may be longer than approximated above.

INTERNATIONAL ORDERS

Standard international shipping - $15.00 AUD

Delivery times will vary depending on your location and whether it is a peak postal period or not but are usually between seven - fifteen business days.

If your package has not reached you within seventeen business days, please feel free to contact us to follow up.

CUSTOM TAXES AND DUTIES (INTERNATIONAL ORDERS ONLY)

Batty’s Boutique cannot advise on whether or not you will or will not be charged custom or import duties. These charges are made once the order arrives in the country of destination. Batty’s Boutique cannot be made liable for any custom taxes or duties, and any such taxes or duties must be paid by the recipient.

TERMS AND CONDITIONS

  • Shipping times do not include weekends or public holidays

  • While we post orders as soon as possible delivery times may take longer in busier periods or due to customs, if ordering internationally

  • Confirm you have entered the correct address when checking out. If packages are not received by the recipient, or are returned to us due to an incorrect address, the recipient / purchaser will be responsible for repeat shipping costs

  • If we confirm your order has shipped, yet you don't receive it in a timely manner, please contact both us and Australia Post for information